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Faculty and staff

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Seminar paper
Entry Year100
Paper title (chapter)A Framework for Customer Involvement-Based Service Recovery Design
Name of conference2011 2nd International Conference on Innovation, Management and Service (ICIMS 2011), Singapore
Conference starting time2011-09-16
Conference closing time2011-09-18
Year of publication2011
Name of author (Chinese)"HSIEH,YEN-HAO"
Name of author (English)"HSIEH,YEN-HAO"
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