College of Business and Management, Tamkang University

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Name	"HSIEH,YEN-HAO"
E-mail

department / unit identificaiton	Department of Information Management
Category	Full-Time
Job title	Assistant Professor
Forum	Forum link

Journal paper summary
Entry Year	Publication	Author
107	2018,Kybernetes: the international journal of systems & cybernetics 47(5) ,p.888-919.,	"HSIEH,YEN-HAO"
107	2018,Simulation Modelling Practice and Theory 82 ,p.84-102,	"HSIEH,YEN-HAO"
106	2017,Journal of Business & Industrial Marketing 32(8) ,p.1159-1171,	"HSIEH,YEN-HAO"
105	2016,International Journal of Quality and Service Sciences 8(4), p.498-515,	"HSIEH,YEN-HAO"
105	2016,International Journal of Information Technology & Decision Making, 15(1), pp.119-149,	"HSIEH,YEN-HAO"
102	2013,Soft Computing 18(2),pp.359-378,	"HSIEH,YEN-HAO"
102	2013,Simulation Modelling Practice and Theory 34, pp.64-85,	"HSIEH,YEN-HAO"
101	2012,Information Systems Frontiers 16(4), pp.697-713,	"HSIEH,YEN-HAO"
100	2011,Journal of Convergence Information Technology 6(10), pp.391-400,	"HSIEH,YEN-HAO"

Seminar paper summary
Entry Year	Conference period	Publication	Author
103	2014/08/07 2014/08/07	2014,A Game Theory-Based Service Recovery Mechanism,The 20th Americas Conference on Information Systems (AMCIS 2014),2014/08/07	"HSIEH,YEN-HAO"
103	2014/06/01 2014/06/01	2014,Service Mining: The Design of a RFM-Based Service Recommendation System,The International Conference on Service Sciences and Innovation 2014 (ICSSI 2014),2014/06/01	"HSIEH,YEN-HAO"
102	2013/07/21 2013/07/21	2013,Designing a Service Innovation Measurement of SMEs,15th International Conference on Human-Computer Interaction,2013/07/21	"HSIEH,YEN-HAO"
101	2012/08/09 2012/08/11	2012,The Roles of Customer Expectation and Emotion in Service Experience,18th Americas Conference on Information Systems 2012,2012/08/09-2012/08/11	"HSIEH,YEN-HAO"
101	2012/08/01 2012/08/01	2012,Service Mining: Concept and Opportunity,The 18th Americas Conference on Information Systems (AMCIS 2012),2012/08/01	"HSIEH,YEN-HAO"
101	2012/03/01 2012/03/01	2012,Service Mining: Technology, Management, and Application,2012 International Association for Management of Technology (IAMOT),2012/03/01	"HSIEH,YEN-HAO"
100	2011/09/16 2011/09/18	2011,A Framework for Customer Involvement-Based Service Recovery Design,2011 2nd International Conference on Innovation, Management and Service (ICIMS 2011), Singapore,2011/09/16-2011/09/18	"HSIEH,YEN-HAO"

ResearchOverview/Summary
Title	Date	Attached file
Applying Affective Computing to Build a Decision-Support System for Service Recovery in Service-Dominant Logic	2013-08-01
A System Thinking Approach to Building a Service Innovation Measurement Model---Cases of Small and Medium Enterprises	2012-08-01

Research ProjectsOverview/Summary
Year	Project name	Participant	計畫編號	Project period	Attached file/Reference link
107	探討O2O電子商務之顧客體驗、價值、關鍵成功因素影響：基於心流理論、創新擴散理論、鑽石模型的觀點	解燕豪	107-2410-H-032-037-	2018-08 ~ 2019-07	/
106	社群商務影響因素探討：整合品牌社群、社會影響理論與信任關係理論觀點、以及服務推薦系統建置與驗證(2/2)	解燕豪	105-2410-H-032-056-MY2	2017-08 ~ 2018-11	/
105	社群商務影響因素探討：整合品牌社群、社會影響理論與信任關係理論觀點、以及服務推薦系統建置與驗證(1/2)	解燕豪	105-2410-H-032-056-MY2	2016-08 ~ 2017-07	/
104	顧客服務體驗之前因及影響模式建構與驗證	解燕豪	104-2410-H-032-047-	2015-08 ~ 2016-08	/
103	建構服務系統內價值共創變異之模式	解燕豪	103-2410-H-032-038-	2014-08 ~ 2015-09	/
102	基於服務主導邏輯建置情感運算技術之服務補救決策支援系統	解燕豪	102-2410-H-032-056-	2013-08 ~ 2014-09	/
101	應用系統思考觀點建構服務創新衡量模式：以中小企業為例	解燕豪	101-2410-H-032-013-	2012-08 ~ 2013-07	/
99	建構服務創新、價值共創之體驗式服務補救機制	解燕豪	99-2410-H-032-096-	2010-11 ~ 2011-10	/

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Last Update：2018-11-02 11:24:25